Disclaimer

IMPORTANT DISCLAIMERS

Macrofix is an independent provider of technical support services including online and onsite for several third party brands. If your product is under warranty, the repair and support service may be available free from respective vendor company. Mention of any third party brand name, trademark, product or service is there for information purpose only. Macrofix disclaims from any endorsement, sponsorship or affiliation by any software or hardware manufacturer.

1) Independent Service Provider

Macrofix is an independent technical support service provider of remote tech support.  Mention of any third party brand name, trademark, product or service is there for information purpose only. We are not endorsed, affiliated or sponsored by any of these brands.

2) Warranty Coverage

Most hardware and software products are secured under manufactures warranty during the initial period of use. If your product is under warranty, the repair and support service may be available for free. Macrofix recommends you to contact product manufacturer in such circumstances.

3) Customer Testimonials

Testimonials found at our website and other related sites are unverified that has been posted on social media networks or emailed by our customers. They may not reflect the purchaser experience and are not intended to represent or guarantee that anyone will experience the same or similar results.

4) Remote Access to Computer

For more information please review the process of Remote Access

5) Third-Party Diagnostic Software

Macrofix will use third party software for diagnosing and fixing the problem. The software tools that we used are from the branded companies like Microsoft (e.g. Microsoft Security Essentials) or (AVG Tune up) and so on. You can obtain these third party tools directly from their sites at free of cost. We don’t charge for this software.

6) Proprietary Software

Macrofix does not sell or use any proprietary computer repair software or diagnostic tool.

7) Customer Satisfaction

The customer satisfaction metric is based on an online survey that all our customers are given the option of completing at the end of each repair session.  This metric is not based on a third party audit by a market research company specializing in customer satisfaction tracking studies. As this metric may not be accurate measurement of Macrofix customer satisfaction.

8) No Automatic Renewals

It is our policy to not automatically renew our subscribers.

9) Macrofix Cookie

Macrofix doesn’t implant cookies on your computer.

Macrofix tech support services are available on 24x7x365. We will record and monitor all calls for training purpose. If your issues are related to data loss, a proper disclaimer will be issued from the technicians end and then only troubleshooting will be proceed. We will try our best to retrieve data on your computer but we don’t assure the same. Macrofix shall not be responsible for any damage, data loss or other issues during or after the troubleshooting process.