Call: 1-800-939-9961
SERVICES & PRODUCT
Macrofix endeavor to provide fastest most comprehensive and highest standard tech support service to all issues related to the software of your computer and other Wi-Fi devices.
BROWSER & EMAIL SUPPORT
Macrofix helps you save time and money by solving your browser and email problems online. Our technicians are 24/7/365 available to fix browser and email issues. We can offer you comprehensive onsite, online technical assistance for several browser software.
BACKUP & RECOVERY
Macrofix technicians can carefully transfer your personal files to an external media. Our technicians can provide durable cloud backup, best in class backup and recovery solutions for any data.
COMPUTER TECH SUPPORT
Macrofix offers a full money pay back, if we are unable to fix the issue in the first 30 days from the day you subscribed for the plan. However, if you are not satisfied with the services provided by Macrofix you can call us within 30 days from the date of purchase and ask for the refund.

What is Remote Access?

In computer networking, remote access is the capability to log into a system as an authorized user without being physically present at its keyboard.

Remote Access Disclaimer

1) To perform diagnostic test on your computer Macrofix technician will require access to your computer

2) We suggest you to close all your personal files or folders before providing access to Macrofix technician 

3) The remote session activity is recorded for user safety, training and quality purposes

4) You are allowing Macrofix technician to access and control your computer by entering the code that our technician has provided you 

5) You will always have control on your computer. You can disconnect remote session by clicking the “X” button which appears on top right of the window 

6) All connections to and from your computer are terminated with the termination of remote session 

7) For your safety, we are not authorized to download or use any third party software from the internet on your computer

FAQs on Remote Support

1. Once the remote connection software is installed on a computer, can Macrofix connect to the computer without your knowledge?

No. Only when you enter the code and accept the invitation can a connection be made. Hence there is no way for us to initiate connection with your computer without your knowledge and active participation.

2. Is the code for my specific account?

No. This code is dynamically generated for every new remote session. Whenever you want to reconnect with Macrofix, you would have to enter the 6 digit code and allow us to connect.

3. After being remotely connected, can the technician access all of the files and data on my computer?

Once the remote connection is made, the technician will navigate the computer as if physically sitting in front of the computer. Hence we advise you to close all personal files and folders and recommend you to keep a watch on the representative activity.

4. What if I am not sure about this process and want to disconnect the remote session that has been started?

Easy, simply instruct the technician to terminate the session or close it from your end.


RATE & PLANS


ASSURANCE
Macrofix offers a full money pay back, if we are unable to fix the issue in the first 30 days from the day you subscribed for the plan. However, if you are not satisfied with the services provided by Macrofix you can call us within 30 days from the date of purchase and ask for the refund.

DISCLAIMER
Macrofix is an independent provider of remote technical support services for several third party brands. Macrofix is not affiliated with, endorsed by or sponsored by any third party brands. Mention of any third party brand name, trademark, product or service is there for information purpose only. If your product is under warranty, the repair service may be available free from the brand owner.