Support ticket management system
Odoo Support Ticket Management System
Streamline customer service with Macrofix’s Odoo Support Ticket Management System. Automate ticketing, track issues, and enhance client satisfaction with Odoo ERP.
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Odoo Support Ticket Management System
Ensure outstanding customer satisfaction with our powerful, fully customizable Odoo Support Ticket Management System. At Macrofix, we deliver expert Odoo ERP solutions that optimize your customer service workflows—from ticket generation to resolution—across industries.
Whether you’re a startup or an enterprise-level company, our support ticket solution is designed to streamline your issue resolution process, enhance communication with customers, and empower your support team to act faster and smarter.
Empower Your Customer Service with Odoo
Customers today expect fast, reliable, and consistent service. Our Odoo Support Ticket System transforms your customer support operations by providing a unified platform where you can manage, track, and resolve tickets effortlessly.
Why Choose Macrofix’s Odoo Ticket Management?
- Centralized Dashboard for all support tickets
- Full customer interaction history
- Automated ticket assignments & status tracking
- Full customer interaction history
- SLA management and escalation rules
- Integrated with CRM, email, and chat
Features That Transform Customer Support
Customizable Ticket Pipelines
Design and automate ticket stages that match your business flow—whether it’s a simple query or a complex issue escalation, everything is handled with precision.
Multi-Channel Ticket Creation
- Web forms
- Live chat
- Direct CRM interaction
Seamless Integration Across Modules
Our support ticket management system doesn’t operate in isolation. It smoothly integrates with other Odoo modules such as:
- CRM: Turn leads into support queries and vice versa
- Sales: Link ticket history to customers or orders
- Knowledge Base: Auto-suggest articles to reduce repetitive queries
- Live Chat: Enable instant support with real-time chat
- Project Management: Convert complex issues into tasks
Industry-Ready Configurations
Our Odoo support ticket systems are pre-configured and fully customizable for various industries including:
- E-commerce & Retail
- Manufacturing & Logistics
- Real Estate & Construction
- IT & Software
- Hospitality & Services
Ready to Enhance Your Customer Support?
At Macrofix, we help you turn support into a growth engine. Whether you’re dealing with 50 or 5,000 tickets per day, our Odoo solutions are designed to scale with you.
Frequently Asked Questions (FAQs)
It’s a helpdesk module in Odoo that allows businesses to manage and track customer queries, issues, and feedback through a ticketing workflow.
Absolutely. At Macrofix, we specialize in industry-specific customizations of all Odoo modules, including helpdesk and ticketing systems.
Depending on complexity, our typical implementation time ranges between 2–4 weeks.
Yes, Odoo's modular and API-driven structure allows for scaling across departments, users, and locations.
We offer affordable, flexible pricing models. Contact us for a custom quote based on your business size and needs.